Shipping & Returns
What is the delivery time?
Ordered before 5:00 PM, shipped the same working day. An exception applies to weekends and during special promotions, public holidays and for countries outside the Netherlands. If you order after 4:00 PM on Friday, there is a chance that your order will be shipped on Monday. If you place an order on Saturday or Sunday, your order will be shipped on Monday.
Please note: Due to large online crowds during this period, delivery times may increase for our logistics parties.
What are the shipping costs?
The shipping costs within the Netherlands on knuslifestyle.nl are as follows:
The Netherlands
– Parcel post:
– Free delivery from €75
Belgium
– Parcel post
– Free delivery from €100
The KNUSS Packing Service
A packing service is available at KNUSS Homedeco. This way you don't have to worry about whether you still have wrapping paper at home when you want to surprise someone and even better, when you want to surprise yourself.
This service costs only 1 euro.
Returns
Are you not completely satisfied and would you like to return an item? No problem! You can return the items without any problems (with the exception of gift vouchers) within 14 days of receiving the order.
When returning, please take the following into account:
- Make sure you send your return within 14 days of receiving your order;
- The items must be returned in their original condition. Also make sure that everything is well packaged so that it cannot be damaged during transport.
- The costs for returning are for your own account, the costs for this amount to € 6.95 and can easily be paid when creating the return label.
- The returned items will not be taken back if: they are damaged and/or you have attempted to repair the damage yourself.
Send us an email info@knusshomedeco.nl with your order number and we will assess by means of photos whether they can be returned. Amounts to be refunded will be refunded to you within 7 working days.